Terms and Conditions

Access to any part of “https://ellieandbear.com/” and/or "https://ellieandbear.myshopify.com/" (collectively referred to as “Website”) is governed by these terms and conditions (“Terms”). If you do not accept any of these Terms, please exit the Website immediately. Your access and/or use of this Website shall be deemed to be an acceptance of these Terms.

Sales and Return Policy

All sales are non-exchangeable and non-refundable. There shall be strictly no refund or exchange once payment is confirmed. 

We accept returns for refund or exchange only for wrong items delivered or defective items (which are accepted by the product manufacturer). Depending on circumstances, the decision to replace or refund you for the product will be at our discretion.

If you had received a wrong or defective item, please drop us an email at ellieandbear.enquiry@gmail.com with details of the issue within 3 days upon receiving your order. Once the fault has been verified, we will ship out a replacement if available. In the event where a replacement is not available, we shall refund the purchase price of your item in the form of store credits.

We will not be responsible for items damaged by accident, misuse, wear and tear or shipping transit.

Refunds for products due to incorrect inventory levels and/or due to stringent checks prior to shipping

While every effort is made to ensure that the inventory level of the products is correct, there may be instances when faults/defects are discovered prior to shipping or inventory levels are incorrect due to human error. 

We reserve the right to refund the item's purchase price to the customer via PayNow. For customers who do not have PayNow, the refund will be made in the form of store credits to be used for the next purchase.

General T&Cs

Any items purchased during system glitches or pricing errors will not be fulfilled. Refunds via store credits will be made in such circumstances.

Unless otherwise specified, all store credits issued for any reasons will be valid for a period of 3 calendar months. Strictly no extension of the validity period.

Product warranties (if any) will be covered directly by the manufacturer after 3 days upon the customer receiving their order. 

Some of the products are made of natural wood and/or handcrafted one at a time. It is therefore very rare to create identical items. There may be natural blemishes/variations that are not product flaws.

Product pictures could have been provided by the manufacturer, undergone some image enhancements or taken under certain lighting conditions. Therefore the actual product may have slight colour variations. 

Any additional instructions by the customer during checkout or by any other means (i.e. email, Instagram messaging, etc) would be fulfilled on a best effort basis. We reserve the rights not to fulfill the additional requests or we would inform the customer of any additional payment required for the fulfillment of the additional instructions for their order.

We reserve the rights not to entertain any customers due to unacceptable or improper behaviour.

All contents on www.ellieandbear.com should not to be replicated in any manner. Except to the extent permitted under the law, no part of the Website may be modified or reproduced without obtaining our prior written permission.

All terms and conditions are subject to changes, amendments, insertions or deletions at any time, and without further notice.