We will process your order within 2 to 4 working days and will be in touch with the delivery details once your order has been dispatched. Orders including pre-order items will be shipped once all items are in stock.
Ellie & Bear is based in Singapore. All deliveries will be fulfilled via courier with status tracking.
For shipping to most local addresses, we offer a flat rate of $4.50 for orders under $80 and free shipping for orders above $80. Once your parcel has been shipped out, it will take about 2-6 working days for it to reach you. Delivery is available for most locations in Singapore except for the following: camps, airports, Sentosa Island, Jurong Island, Tuas, Pulau Ubin and any other restricted or remote areas.
For shipping to other worldwide destinations, please email us at firstname.lastname@example.org for the charges. International Delivery option will be calculated based on the weight of the products. It typically takes 8-14 weeks for it to reach you, depending on your delivery location.
Please ensure that address provided by you is accurate. We will not be responsible in the event that the address provided by customer is incomplete/incorrect. Orders with incomplete/incorrect address may result in lost or delayed mails, and any shipping costs for re-delivery or cost of lost items will be borne by the customer.